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Patient Satisfaction

The culture of service excellence  

KeyStone Center adheres to the guidelines of Service Excellence. Each of our staff receives training devoted to delivering quality service excellence and developing a personal service excellence action plan.

KeyStone Center employees are dedicated to:

  • Demonstrating professionalism and excellence in everything we do.
  • Projecting a positive attitude
  • Serving others with respect and as a team
  • Ensure access to service that is prompt, efficient, user-friendly and effective.

Patient Satisfaction Surveys

KeyStone Center constantly monitors the quality of our services through a variety of methods. Upon discharge, each patient completes a satisfaction survey to help us collect feedback on the environment of care, the staff, the program, the food and cleanliness of the building.

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